Exchange & Return Policy

Exchange Policy:

  1. Without prejudice to the warranty and applicable regulations, the customer has the right to exchange a product purchased from the store within seven (7) days from the date of receipt. After this period, exchange requests will not be accepted.
  2. To be eligible for exchange, the product must be in its original, unused condition, and the customer must not have used or benefited from it. The store has the right to inspect the product before approving the exchange. The customer bears the shipping costs for exchange requests. For international exchanges, the customer is responsible for all shipping costs and delivery to the shipping company. In case of defects or errors, the customer will be compensated.

The customer is not entitled to exchange the product in the following cases:

  1. If the product was custom-made according to the customer’s request or specifications, except in cases of defect or non-compliance with the agreed specifications.
  2. If the product is video/audio recordings, CDs, or software that has been used.
  3. If the product is newspapers, magazines, publications, books, or other intellectual works.
  4. If the defect is caused by misuse or improper handling by the customer.
  5. If the contract involves accommodation, transportation, or catering services.
  6. If the contract involves downloading software via the internet.

Return Policy:

  1. Without prejudice to warranty and applicable regulations, the customer has the right to cancel the contract and return the product within seven (7) days from the date of receipt. After this period, returns are not accepted.
  2. The product must be in its original, unused condition, and the customer must not have used or benefited from it. The store has the right to inspect the product before approving the return.
  3. The customer bears all return costs. For international returns, the customer is responsible for all shipping costs and delivery to the shipping company. In case of defects or errors, the customer will be compensated.

The customer is not entitled to return the product in the following cases:

  1. If the product was custom-made according to the customer’s request or specifications, except in cases of defect or non-compliance with the agreed specifications.
  2. If the product is video/audio recordings, CDs, or software that has been used.
  3. If the product is newspapers, magazines, publications, books, or other intellectual works.
  4. If the defect is caused by misuse or improper handling by the customer.
  5. If the contract involves accommodation, transportation, or catering services.
  6. If the contract involves downloading software via the internet.